Privacy – Alpha Billing Services

Privacy policy

Effective Date: May 1st, 2024

INTRODUCTION

Alpha Billing Services LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect and use your information. This Privacy Policy describes how we collect, use, and safeguard your personal information when you opt in to receive SMS (Short Message Service) and MMS (Multimedia Messaging Service) communications from us, in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and Zoom SMS policies.

Information We Collect

When you engage with our SMS/MMS communications, we may collect the following information:

➪ Personal Information: Your name, mobile phone number, and any other information you voluntarily provide.

➪Message Content: Content of any messages sent by you in response to our communications.

➪Technical Information: Device type, carrier information, and approximate location data (based on area code or IP address) where required by law or for service delivery purposes.

How We Use Your Information

We use your information for the following purposes:

➪ To send you informational, transactional, or promotional messages related to our medical billing services.

➪ To respond to your questions, inquiries, or requests for support.

➪ To improve the quality, security, and relevance of our communications and services.

➪ To comply with legal and regulatory obligations.

Messages may include appointment reminders, service updates, company announcements, marketing offers, or important account notifications.

Opt-In Consent

By providing your mobile number and affirmatively opting in (via web form, written agreement, or SMS keyword), you give us your express written consent to receive SMS and MMS messages from Alpha Billing Services LLC.

Message frequency may vary. Message and data rates may apply, depending on your mobile carrier plan.

You may opt out at any time by replying “STOP” to any SMS we send. After you opt out, you will receive one final message confirming your removal from our SMS list. To get help, reply “HELP” or contact us using the information below.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. However, please note that no method of electronic communication is completely secure, and we cannot guarantee absolute data security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Once data is no longer needed, we securely delete or anonymize it.

Information Sharing

We do not sell, lease, or trade your personal information to third parties. We may share your information with trusted third-party service providers that assist in delivering SMS/MMS services (e.g., messaging platforms, carriers), provided they adhere to strict confidentiality and data protection requirements.

Your Rights and Choices

You have the following rights regarding your personal information:

➪Access: You may request access to the personal information we maintain about you.

➪ Correction: You may request corrections to inaccurate or incomplete information.

➪ Deletion: You may request the deletion of your personal information, subject to any applicable legal or contractual obligations.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, or our business practices. If we make significant changes, we will notify you via SMS or other appropriate methods. Continued use of our SMS/MMS services after such changes constitutes your acceptance of the updated policy.